Returns & Refunds

Returns & Refunds

If you are not entirely satisfied with your purchase, we're here to help!

RETURNS & REFUNDS

You have 7 working days to return any made up products from the date you received it if the item is not what you have ordered or has a quality issue.

As our fabrics are cut per order, it is not possible for us to exchange or refund fabrics if you have changed your mind regarding your initial selection or you feel that the colour is not as you have viewed it on screen. if you are unsure about colours please send a email to sales@designteamfabrics.co.za or pop in to our showroom in Centurion to view all our fabrics.

Product Return Policy

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Please contact our online sales manager if you are not satisfied with your purchase on sales@designteamfabrics.co.za within 7 days of receiving your product.

We will arrange a collection and once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will replace the item for you or initiate a refund to your credit card or do an EFT to your bank account.

You will receive the credit within a certain amount of days, depending on your card issuer's policies and selected refund payment method.

 

 

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