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FAQ

What is the return policy?

You have 7 working days days to return an item from the date you received it if the item is not what you have ordered or has a quality issue.

What are the shipping options?

Goods are shipped within 4-7 working days.Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

What are the international taxes, duties?

All shipping fees and delivery times for trade and international orders are quoted after the order to insure best rates and safe delivery.

What do I do if I never received my order?

We have automated tracking, but if there any problems with your deliveries or damage to the packaging on delivery, please contact us immediately at sales@designteamfabrics.co.za.

Where are you located?

We have a showroom at 71 Jean Avenue, Doringkloof, Centurion, South Africa. We also have agents around the World. Visit our Stores & Showrooms at the footer of the store for more details.

How do I make sure I order the right size?

You are welcome to leave message when placing your order by using the special instruction field found in the cart page.

What payment methods do you accept?

We use South Africas leading payment processing solution - Payfast. We support 7 popular payment methods with high level of security.

 

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