Customer Service

Customer Service

We are here to help!

Need assistance with a fabric or product selection, tracking a delivery or making a payment?

Contact us at sales@designteamfabrics.co.za

TERMS & CONDITIONS – Fabric Collection

Slight colour variations in base fabric as well as print colour  may occur and that a 5% colour variation is acceptable and within industry standard.

Colours seen on screen are not always accurate as all screens are not colour calibrated. 

If a fabric is out of stock you will be notified and given an expected delivery date or alternative print suggestion.

All orders have 3-5 working day delivery period.

A minimum order of 1m is required.

Orders should be checked upon receipt for flaws, colour, length & print as we do not take responsibility once the order has been cut. Please note that this is a hand printed product.

 

TERMS & CONDITIONS - Made-up goods

There are no minimum orders required on products purchased by retail customers.

All items are carefully checked and packed to insure correct deliveries and quality merchandise.

Your goods will be delivered within 3-5 working days.

Please check your goods on receipt to insure that you are satisfied.

No exchanges or refunds will be conducted unless it is due to a defect or quality issue that has been discussed & evaluated.

For all queries or assistance please contact us via the following email addresses:

sales@designteamfabrics.co.za for general enquiries, refunds, payments and deliveries.

wayde@designteamfabrics.co.za for other queries.

 

 

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