Design Team

Customer Service

We are here to help!

Need assistance with a fabric or product selection, tracking a delivery or making a payment?

Contact us at support@designteamfabrics.co.za

TERMS & CONDITIONS – Fabric Collection

All our fabric orders are printed up to order once payment has been made.

If a fabric is out of stock you will be notified and given an expected delivery date or alternative print suggestion.

All orders have a 7-10 working day production period, with a 3-5 day delivery period thereafter.

A minimum order of 1m is required.

A 20% handling fee will be charged on orders cancelled after production has commenced

Orders should be checked upon receipt for flaws, colour, length & print as we do not take responsibility once the order has been cut. Please note that this is a hand printed product.

Drop lengths are to be specified on orders of 10m and more and in the case of application as curtaining. 

Fabric orders of 1-6mtrs are folded and larger orders rolled - always packed with care to insure safe delivery.

TERMS & CONDITIONS - Made-up goods

There are no minimum orders required on products purchased by retail customers.

All items are carefully checked and packed to insure correct deliveries and quality merchandise.

Your goods will be delivered within 3-5 working days with Aramex couriers.

Please check your goods on receipt to insure that you are satisfied.

In the case of a product being out of stock it should be manufactured and replenished within 4 weeks.

TERMS & CONDITIONS – Made-up goods (to Trade)

Trade customers (resellers of goods) can register with us in order to qualify for trade prices.

We require a minimum 50% deposit before wholesale product orders are placed into production.

A minimum order value of R2000 excluding vat & delivery is required on all wholesale orders to insure discounted product rates.

All orders have a 3-4 week production period from 50% deposit received.

Orders will be cancelled if 50% deposit is not received within 7 working days from issue of invoice.

Expected date of dispatch will be confirmed once 50% deposit is received.

A 20% handling fee will be charged on goods cancelled after manufacturing has commenced.

Transport fees are additional and will be added to the invoice.

 

No exchanges or refunds will be conducted unless it is due to a defect or quality issue that has been discussed & evaluated.

For all queries or assistance please contact us via the following email addresses:

support@designteamfabrics.co.za for general enquiries, refunds, payments and deliveries.
onlineorder@designteamfabrics.co.za for order enquiries or changes to orders.

 

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